Agency supervisors play a key role in ensuring that recipients receive high-quality services and staff are provided with the support they need to develop the skills, knowledge, and values to do their jobs. Good supervision has been linked to positive staff outcomes like improved job satisfaction, higher morale, and learning evidence-based practices.
Unfortunately, most people who become supervisors don’t have the opportunity to participate in training or coursework before taking on this important role. This can make an always challenging job even more difficult.