We have added to the transcript of all new users a curriculum including some very brief video demonstrations to learn how to access different training and features in our learning community. Written instructions are also included here. If you are supervisor, we have also added a curriculum including some very brief video demonstrations to help you learn how to assign and track training to your staff.

Yes. Because we pay an annual fee for each registered user, we inactivate people who have not accessed CPI’s learning community in more than a year. However, it’s easy to re-activate people if they want to actively take additional training (they would just contact our online assistance unit at cpihelp@nyspi.columbia.edu)

Minimum computer specifications (content is not mobile-enabled) to view trainings in the learning community:

• Operating System: MS Windows 2000/7 or Mac OS 10.5
• Browser: Internet Explorer (IE) 11 and greater, including IE 11; the latest version of Firefox; Safari 10 and greater; the latest version of Google Chrome, Microsoft Edge for Windows 10, the latest version of Opera and greater (*Using the most up to date version is highly recommended). Click here to find out what's the latest version of a browser.
• Processor: 1 GHz or higher
• RAM: 1 GB of RAM
• Connectivity: 128K or higher; 256kb is recommended.
• Color: Minimum color quality requirement is 16-bit color; optimal color quality is 32-bit color
• Screen resolution:1024 x 728 pixels or higher is recommended
• Sound Card: Available
• Hard Drive Space: 500 MB free disk space
• Pop-up blockers have been turned off (click here for instructions to turn off your pop-up blocker)

Are you experiencing slow internet speed? The minimum requirement is 128 kbps but high speed connections tend to be 1000K or 1mbps. 256 kbps or higher is recommended. Test you speed at http://www.speakeasy.net/speedtest/

1. Please check your Junk/ Spam Folders.
2. Also, please forward the information below to your IT Department to ensure emails from CPI/ the LMS are received.

• *.akamaiedge.com
• *.csod.com
•  csod*akamaihd.net
• *edgekey.net
• *edgesuite.net
• *.brightcove.com
• *.bcove.me
• *.edgefcs.net
• *.akamaihd.net

Your IT department should also whitelist our support team email address, cpihelp@nyspi.columbia.edu.

To retrieve your username or password, please go to the learning community homepage at https://rfmh.csod.com/ and click on the "FORGOT USERNAME" or "FORGOT PASSWORD" prompts. An email with the information will be emailed to the address on file. If you have not received your information in an hour, please check your Junk/ Spam folder or contact the helpdesk at cpihelp@nyspi.columbia.edu.

CPI currently has six (6) workbook/ manuls available in various languages for download. For instructions on how to download a free copy of a PDF, click here.

NO. The computer does not track what you get right or wrong for those practice questions.

NO. If you do not pass the test, the only thing your supervisor or anyone else will see is that the module is "in progress". Once you have passed the test, it will show as "completed". There is no record of how many times you had to take the test to complete the module.

Yes! Completing modules and attending webinars is eligible for CASAC credit. Click here for more information on the CASAC categories and here for instructions on submitting information to obtain CASAC credit.

Yes! Completing some modules and attending some webinars are eligible for CME credit. Click here for more information on the CME categories and credits.

If you work with an OMH- licensed, OASAS-certified or NYS VA program, please click here to complete a brief application to access CPI’s training and tools. . If you work outside of NYS or work as a private practitioner or for an agency licensed or certified by an entity other than OMH, OASAS or the VA, we cannot offer Social Work Continuing Education to you at this time.

If your organization is not licensed or certified by New York State OMH, New York State OASAS or the New York State VA, operates outside of New York State, or you work within a for–profit entity, CPI Learning Solutions can contract with your agency to provide innovative, evidence-based behavioral healthcare training. 

Answer: The CPI Continuing Education Program offers numerous online and some in-person trainings for social work professionals. Types of learning include self-guided modules, archived webinars, and reading resources as well as live webinars and in-person trainings. Each training falls under one of CPIs initiatives: Focus on Integrated Treatment (FIT), Wellness Self-Management (WSM), Suicide Prevention (SP-TIE), Managed Care, Supported Employment or Individual Placement and Support (IPS), OnTrackNY, Core Competencies, Network Provider Trainings and Knowledge Builders.

CPI offers continuing education hours to physicians, NYS licensed social workers, NYS licensed mental health counselors, and CASAC/CPP/CPS.  For more details, click here.

Click here to learn about the continuing education Program including which courses are available for each profession.

You do not need your supervisor approval to take the trainings. However, you can obtain the necessary link from supervisor.

Completing the training consists of watching or attending the entire length of the training in addition to completed the quiz with a passing score and filling out the course evaluation. Click here for instructions on how to print your certificates once you have completed the training.

You cannot earn credit for course until you pass the exam. You are able to retake the exam until you earn a passing score.

Continuing education cannot be provided retroactively for any profession. While you can re-review a prior training at any time, the original completion date will remain the same. For this reason, we are unable to provide continuing education hours for courses that are re-taken. We invite you to take advantage of one of our other valuable trainings.

Please check the course listing for your profession to ensure the course you took is listed for continuing education and that you completed the course after the date continuing education was approved. If yes to both, please contact the CPI Help Desk staff for assistance at cpihelp@nyspi.columbia.edu.

We are only approved to provide continuing education credits for NYS licensed social workers and mental health counselors through the New York State Education Department's State Board for Social Work. CME and CASAC/CPP/CPS may qualify for out of stated licensing requirements. For further questions regarding continuing education requirements outside of NYS, please contact the board of the state in which you have your license.

CPI offers continuing education for physicians, NYS licensed social workers, NYS licensed mental health counselors, and CASAC/CPP/CPS. You can find the accreditation statements for each profession by clicking here.

CPI does not provide partial credit for courses in accordance with NYSED and OASAS requirements for approved providers. Learners must attend/complete the entire course in order to receive credit.