Crisis Care Supervisors Core Competencies

This resource provides an example of core competencies for crisis care supervisors, drawing on five key principles of trauma-informed care, psychological safety for staff, cultural responsiveness, self-awareness and stress management, and collaborative teaming. The core competencies listed in this document were developed by a committee of people who have experienced mental health and substance use crisis situations and the services provided by Wisconsin’s crisis system of care, county crisis workers, county crisis supervisors, staff with the Behavioral Health Training Partnership at UW-Green Bay, and staff with Wisconsin Department of Health Services.

  Using Lean to Rapidly and Sustainably Transform a Behavioral Health Crisis Program: Impact on Throughput and Safety

The purpose of the study reported in this article is to (1)demonstrate how Lean principles can be applied to achieve rapid transformation of clinical operations, (2) describe strategies for sustaining change and promoting ongoing improvements, and (3) identify special considerations for behavioral health settings.

Balfour, M. E., Tanner, K., Jurica, P. J., Llewellyn, D., Williamson, R. G., & Carson, C. A. (2017). Using Lean to Rapidly and Sustainably Transform a Behavioral Health Crisis Program: Impact on Throughput and Safety. Joint Commission journal on quality and patient safety, 43(6), 275–283. https://doi.org/10.1016/j.jcjq.2017.03.008